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Evans Motorsport Performance (EMP) offers FREE SHIPPING on standard orders over $49!
Most parts ship next business day except in the case of high-demand periods where stock may run low. We manufacture our own parts, so stock is replenished quickly and shipping delays are kept to a minimum.
We currently ship to the United States, Canada, UK, Switzerland, Mexico, Spain and select other countries through USPS and UPS. Note: USPS can sometimes have delays.
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Next day shipping (on most parts) if you order by 5PM CST on a business day. We ship via UPS and/or USPS to all locations in the Continental 48 States. Occasionally we ship via FedEx.
Most of our products are shipped via UPS, which does not deliver to P.O. boxes, so we strongly recommend that you provide a physical delivery address to avoid delivery issues or additional charges.
CUSTOM COLORS OR OTHER OPTIONS OUTSIDE REGULAR PARTS
Custom orders may take up to 10 days or more to ship and are non-returnable. We will make every effort to ship custom orders quickly.
SHIPPING METHODS
Our Standard Shipping option is either UPS or USPS, depending on the weight and size of the item. Because UPS does not deliver to P.O. Boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address, then we recommend you provide your PO Box on the Address Line 2 underneath your physical address.
All Standard Shipping orders will ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. will go Priority Mail and heavier boxes will ship UPS. Orders placed M-F before 5:00 PM Central Time will ship out the next business day (except in cases where an item may be out of stock, it is a custom order, or order is pending verification)
All packages destined for APO/FPO addresses will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive.
3 Day Orders will be shipped via UPS 3 Day Select OR UPS, depending on your location. Delivery is expected within 3 business days after the ship date. UPS offers Saturday and Sunday shipping to select zip codes. Shipping method is not guaranteed. Orders placed M-F before 5:00 PM Central Time will ship out the next business day (except in cases where an item may be out of stock, it is a custom order, or order is pending verification)
2 Day Orders will be shipped via UPS 2 Day Select OR UPS, depending on your location. Delivery is expected within 2 business days after the ship date. UPS offers Saturday and Sunday shipping to select zip codes. Shipping method is not guaranteed. Orders placed M-F before 5:00 PM Central Time will ship out the next business day (except in cases where an item may be out of stock, it is a custom order, or order is pending verification)
1 Day Orders will be shipped via UPS Next Day Air (Saver will be used where available) OR UPS, depending on your location. Delivery is expected within 1 business day after the ship date. UPS offers Saturday and Sunday shipping to select zip codes. Shipping method is not guaranteed. Orders placed M-F before 5:00 PM Central Time will ship out the next business day (except in cases where an item may be out of stock, it is a custom order, or order is pending verification).
Next Day Air (Saturday) Orders will be shipped via UPS Next Day Air (Saturday) if available to your location. UPS offers Saturday and Sunday shipping to select zip codes. Orders must be placed by Thursday 5:00pm Central Time to be delivered on Saturday (except in cases where an item may be out of stock, it is a custom order, or order is pending verification).
Basic Shipping orders will be sent via the lowest cost methods available and it is not offered if there are no methods less expensive than those used in our normal Standard Shipping service. Orders will generally ship the next business day but there are no specific delivery dates offered for Basic Shipping orders, just an estimated range of 3-5 business days. Any delays by the shipping company are not the responsibility of EMP. USPS can have significant delays especially to US territories like Puerto Rico.
*** Time definite shipments (3 Day, 2 Day and 1 Day) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock, it is a custom order, or has limited availability.
Not all expedited shipping methods are available to all locations.
SHIPMENTS TO CANADA
We do not collect sales tax, duties, tariffs or any additional costs that may be due on orders. Customer is responsible for any Canadian fees that may be assessed.
LOST/DAMAGED SHIPMENTS
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
For items shipped through a parcel carrier (eg. USPS, UPS), if you receive an item that has been damaged in transit, please email us at info@emp.parts within 72 hours of receipt so we can rectify the situation.
Please hold on to the original item, including the packaging and packing material, because in many cases the carrier will want to inspect the items during the claims process. A representative of the carrier may contact you to set up a convenient time to inspect and pick up the package for return. If no one comes to inspect the package, or they do not take it with them when they do, please email us and we will send you a UPS Return Tag to send the damaged product back to us.
If you have not received your order even after the tracking shows it was delivered, contact us within 15 business days.
UNDELIVERABLE OR REFUSED SHIPMENTS
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS facility, or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 20% restocking fee at our discretion.
MISSING SHIPMENTS
Occasionally packages are lost or misrouted during transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:
- Midwest - 1-3 business days
- East/West Coast - 2-4 business days
Please note that the weekend and holidays do not count as shipping days (with the exception of Saturday for USPS packages and Next Day Air Saturday delivery when chosen and paid for by you).
If your package shipped and hasn’t been received within the above guidelines, then please contact us so that we may investigate.
For missing UPS shipped packages:
- A UPS trace investigation takes up to 8 business days to be completed. If UPS is unable to locate the package after 8 business days, then a replacement item may be shipped.
For missing USPS packages:
- We allow USPS an extra 7-30 business days after the expected date of delivery to locate the package before we are able to ship a replacement item. USPS can sometimes not provide an expected date and have significant delays and still say package is moving through their system. If after 2 months the package hasn't arrived, we will file a loss claim and send another shipment.
For missing UPS Freight packages:
- UPS Freight missing package investigations do not have a set amount of time that they take to be completed and are on a case-by-case basis.
For missing packages that have been shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If you still have not received your package after 60 days, then please contact us to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.
FREIGHT HANDLING DISCLAIMER
Some items sold by EMP are shipped by LTL freight carriers such as UPS Freight. Please read below to understand more about how the freight shipping process works.
Receiving Your Shipment:
- It is the customer's responsibility to schedule and accept delivery in a timely manner.
- If there are delays in delivery because of your inability to accept the package, any storage fees are your responsibility.
- Shipments should ONLY be refused if there is physical damage.
Inspecting Your Shipment:
- It is the customer's responsibility to inspect a shipment before signing and accepting delivery.
- If your shipment does not include all the items you expected, please email us immediately at info@emp.parts prior to signing and the driver leaving so that we can facilitate the appropriate next steps.
- If there is any visible damage to the packaging, request that you be allowed to open the shipment before signing so that you can inspect the product. If they do not allow the inspection, or if your inspection indicates damage to your item, take photos and REFUSE THE SHIPMENT. You can contact our team at info@emp.parts to get the claim and replacement process started.
- Failure to inspect for damages at the time of delivery will result in denial of your damage claim.
Concealed Damage:
- Should you discover damage to your item which was concealed at the time of delivery you can contact us at info@emp.parts.
- Please note that if there was damage to the item packaging at the time of delivery and you accepted the shipment anyway that your claim will be denied.
Additional Fees:
- EMP may have included a handling fee with the purchase of your order to cover the cost of shipping the item to you based on the address you specified during checkout. This fee does not include any ancillary services that may be added by the carrier as a result of your special requests. Any of the following may result in an additional cost to you:
- Storage before Delivery
- Inside or Limited Access Delivery
- Redelivery due to a Missed Appointment
- Address Corrections
Final Notes:
- Freight items are not returnable once shipped.
- If you refuse a freight item which was not damaged you will be responsible for the cost of the original shipping, return shipping, replacement packaging, storage fees, and a restocking fee at our discretion.
